My current eCommerce team is among the best I’ve ever worked with. In the past year, we’ve launched four mobile apps, re-platformed three eCommerce sites without any downtime at all, made major strides towards continuous deployment, and much, much more. (Even if you don’t know what any of these things are, you’re impressed by now, right?) Much has been written about building great teams, of course, and this is in no way meant to be definitive. Still, I want to share a few of the reasons my team has succeed so far (in no particular order), and why we’ll continue to get better:
1: Everyone on the team is a business owner
It would be an exaggeration to say that everyone on the team is motivated by our KPIs in the same way, or that each developer, user experience engineer, and Product Owner feels the same passion for driving revenue. Still, we do a lot of work to make sure each person on our team understands what drives our business, and the items on our product roadmap can come from any person or team. We understand both what we have to do and why.
2: We define our own priorities
Continuing on the above theme, our product roadmap is largely driven by the team. Because we understand what drives the business, we have the flexibility to work on the projects that are most impactful, in the order that makes the most sense. There are times we have to justify our priorities – and we review them with our senior executives each month – but we own the roadmap, no question about it.
3: We like to solve hard problems
Being intellectually curious is a big deal. Our team is smart, and intensely focused when it comes to finding sustainable solutions to big, hairy business and/or technical problems. Sometimes this leads to frustration – we don’t always have time to do things right, and we all despise increasing technical debt – but, by and large, our team strives to do things right, and we’re up for any challenge that comes our way.
4: We persist!
We like solving hard problems, and we don’t give up. When we can’t figure something out, we keep at it. Sometimes we wrestle with a problem for weeks – or months – before finding the answer we were looking for. Sometimes we need to try a lot of things before getting something right.
5: Our leaders push us in the right ways
When we need a kick in the pants, we get one. When we need some space, we get that too. From top to bottom, our company and team leaders understand that empowering the teams to do our best work is critical to our success.
6: We test and measure everything we do
Measuring allows everyone to see where we meet expectations and where we don’t. New functionality is AB tested until it “wins” and we’re confident we haven’t introduced new problems into the system. We’ve got dedicated testing and analytics teams, and our Agile development teams wouldn’t even think of introducing new functionality without their involvement. Of course, we still make mistakes, but when we do…
7: We learn from our mistakes
You can’t make an omelette without breaking a few eggs. Building and running our own web platform is hard, and despite all the great testing and measuring we do, mistakes are inevitable. Because we encourage continuous improvement and innovation, we also favor blameless post-mortems and retrospectives during and after all projects. These allow us to truly understand where we’re most effective and where we still have opportunity to improve. We’re going to make mistakes, but we really don’t want to make the same ones twice.
8: We genuinely like each other
Who wants to spend all week, every week, with people they don’t know or like? Not me. Work is a big part of our lives, but it’s not everything. People go on vacations, have babies, experience loss, and root for baseball teams (they often do those last two at the same time). And people who like each other are there for each other when they need support – in their work and in their lives.
We’re not perfect
If some of this sounds a bit aspirational, it is. My team is far from perfect, and we don’t always get these things right. We get crabby, and frustrated, and annoyed by each other. We argue, we have egos, and we break more things than we’d like. Sometimes we focus on the wrong things, and we’ve been accused of moving too fast. But the foundation of our team is strong, and our core philosophies don’t change.
Do any of these ideas resonate with you? Are you part of a high performing team? If so, what makes your team great? If not, how can you get there? I’d love to hear from you.