When I arrived at a new job several years ago, things were looking good. Work/life balance favored life, the dress code was non-existent, and employees were on track to get bonuses yet again. Our website was usually up, returns were usually down, and customers were generally pleased.
So it surprised my new boss when I stormed into his office telling him that things needed to change – the org structure was wrong, we lacked focus and purpose, and our product was just okay.
“Take a deep breath,” he said, “things are pretty good.”
“I don’t want things to be good,” I countered. “Building good things is boring. I want to build something great.”
My boss was intrigued, and he knew I was right. If we continued on our current path, we’d collect our bonuses, make lots of money, and still be home early for dinner. But there was a downside.
Why be great?
When “good enough” is good enough, all sorts of bad things happen. For example:
- Innovation and risk-taking are discouraged
- Top performers tend to underperform (or find new jobs)
- We settle for mediocrity
- People are promoted based on tenure instead of the value they bring
Incremental improvement can be terrific, but it can also get in the way. When we try to turn something good into something great, we get just the opposite:
- Innovation and risk-taking are encouraged
- Top performers are fully engaged, and pushed to do their best work
- We never settle
- People are promoted for adding business value
When an organization strives for greatness, inspired employees are rallied around a common goal, and everyone brings their best ideas and energy to the table. Sometimes we work long hours or forget to eat a meal, but it never feels that way. Trying to build something great feels fantastic.
A cautionary tale
A few years ago, I took a job at a small, well-funded internet startup. The founder had recruited experienced talent, and the team rallied around our “big hairy audacious goal“: to change the way people consumed information online. We worked hard to produce something great.
Along the way we started to run out of capital, and our BHAG took a backseat to our need to say afloat. We built a series of mediocre products that we tried to monetize, and we struggled to find an audience. Some would argue we were being pragmatic, that we couldn’t afford to build something great – we needed to build something good instead.
But when we stopped trying to build something great, we lost our focus. We started coming to work late, leaving early, and spending too much time worrying about lunch. Our focus turned from work to work/life balance, and we were no longer inspired to bring our very best to the office every day. A few of my co-workers loved it.
“This is the best job ever,” I remember one of them telling me.
“Not for long,” I warned.
In a few weeks, we were looking for new jobs. Would we have stayed in business longer if we stayed committed to building something great? We’ll never know. But I do know this: I would have felt a whole lot better about it.